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How to Make Your Web site a
Revenue Producing Sales Vehicle
By Susanna K. Hutcheson
Your Web site should not
be brochure ware. It should not be a lot of slow-loading graphics that you
think are cool but other people think are more trouble than they’re worth.
Your Web site is your store. It’s your office. It’s the
place people go when they’re looking for a certain service or product. But
guess what? They have other alternatives. You’re not the only person who offers
your service or product. And if you can’t get the visitor’s attention within
three seconds (THAT’S 3 SECONDS!), you can forget it.
So what should your Web site be like if you’re to get
visitors to stay and read most or all of your site and if you are to convert a
good number of them into clients or customers? Well, I’m not going to go into
the design details. I will say one thing on the subject, however. The site
should be fast loading and have a minimum of graphics. Any
graphics you use should help sell your product or service and not be there just
because you happen to think they look cool.
Content is King
That’s right. Plain old
content is king. It’s what sells your product or service. It’s what makes
people want to email or call you for more information. So plan your Web site
design around your content --- not the other way around.
Here are my suggestions
for having a successful Web site.
Welcome Your Visitors
Use a lot of “you” words. What are you going to do for the
visitor if he or she becomes a client or customer? He doesn’t care how great
you think you are or how big your company is. She wants to know what you can do
for her, how quickly it will take and how much it will cost. And he wants to
know who else you’ve done all this for. Were they pleased? Put up testimonials
and, if available, have references handy. You don’t need to post them. But do
have them. People have a right to them.
Have a well organized Front (Home) Page
The first page is what people see first. It’s called the
“Home Page.” It should be warm and inviting. It should contain an introduction
to you and your service. It doesn’t have to be especially short. Use as many
words as you need to get your point across. Some folks say keep the content no
more than one screen. That’s a good “rule of thumb” but rules can be broken if
done right.
Make it easy to get around your site
It always amazes me how so many sites are nearly
impossible to navigate. Don’t let this happen to your site. Create a site that
is easy to follow. Design it to flow in the pattern that most visitors will
want to follow. You may have to run some tests and watch your traffic
carefully. People do not always take the route around our sites that we think
they should or that we would expect them to.
Actively Involve your visitors in your
site.
Provide one or two forms for the visitor to fill out for
information, a quote or whatever. Get him involved in your site. Put up fresh
content often so he has new articles to read or new ideas to put in his file.
Put up links to useful information. A visitor doesn’t like to be a passive
person when visiting a site. She likes to be part of it. So make her part of it
in whatever useful way you can. But be careful. You can put things on your site
that are simply a waste of time and not at all useful. Whatever you do, make it
useful to you and to the visitor. Make all content relevant to what you sell.
Be able to quickly interact with people
visiting your site.
I have LivePerson on my site because I like to be
available part of the time to interact with people in real time. Some folks
don’t want to take the time to pick up the phone or email right that minute.
But a quick chat does the trick. It also allows me to monitor my traffic and
that’s very valuable.
Provide Tools and Tips for visitors to use.
Give your visitors useful tools and tips. Articles,
calculators, Web site design tools and many other items can be useful. But make
sure they blend in with the theme of your site, of your business. Make sure
they not just stuck in to have something on the site.
I think one of the greatest tools you can put on your site is a search engine --- one just for your own site. This is especially true if you have a rather large site. I've found that Atomz has by far the finest and you have a wide selections of styles. In addition, it will automatically index your site when you specify. This is a great way to discover what people are really looking for when they're on your site. Atomz can be found at Atomz.com.
Clear the path to sales – make it easy for
them to buy or get information.
Use your site to make your sales presentation from
beginning to end. Provide visitors with all they need to make a decision. Use
auto responders as much as you can to push information to them quickly, whether
you’re available or not. They’re very valuable tools. But use the ones without
advertising. Don’t make your site look cheap with tools containing advertising
for other sites.
Optimize Your Web site.You hear a lot about optimization. That’s because
it’s important. Many sites are simply not at all optimized and they get very
few visits. Check for browser compatibility, load time, HTML design, dead links
and search engine readiness.
Once you have identified problems, you need the
tools to fix them. There are numerous Web sites that will do lots of this for
you FREE. Others charge a small fee.
Track your Performance.
You should track your Web site traffic. There are
lots of sites that will do this for you. Most have a free service but the best
ones are the ones you pay $5 or $6 a month for. They show you where your
traffic is coming from and what keywords people use to find you. And that is
critical information! Don’t put the little logos on your site that people can
click on and inspect your traffic! This should be private information for your
eyes only.
I use a monitor site called SiteMeter and so far I
like it a lot. The support is fast and good and the stats are pretty
comprehensive. But I also use WebTrends because I think it’s about the best. My
site offers log files that are compatible with WebTrends. That’s one reason I
chose OLM.net web hosting. Many web hosts do not offer these kinds of
logs. So it’s something you should check on before choosing a host.
Open Some Pay Per Click Accounts.
About half of my visitors come
from Overture and its partners. I use 32 keywords and an automatic keyword bid
program that I advertise on my site. It saves me a ton of money. I also have
PPC accounts with 7search and FindWhat. Overture gets to about 85% of the
Internet traffic and 7Search gets to 35%. FindWhat has an excellent reputation
and brings me about one-fourth of my visitors.
You can’t count on high ranking in
the search engines anymore. I know that many sites claim they’ll get it for
you. But they can’t. You have to make your own opportunities. That means you
have to pay. You have to advertise. I don’t know any other way to get business.
Well, there is one other way and it works very well.
Trade Some Reciprocal Links and Get Link Popularity Working for You.
Getting a few good link backs to your site is really
important. It helps to give you a larger web presence as more and more people
will see your link and visit your site. I get a lot of visitors from these hot reciprocal links. I chose them well and I'm sure the other sites that are linked to me get lots of visits from my site as well.
Links are a great resource that can complement your
site and can send your hits through the roof. For example, I exchange banners
and links with radio announcers and other people who are not competitors but
who have a service that my visitors might be interested in.
And remember to check your links often. Some sites
tend to abuse the simple courtesy of links. Why send hits to a site that either
never link back or just decided to remove your site without even bothering to
notify you?
When you ask for a reciprocal link, tell about your
site and why it would complement the other site. Actually visit their site and
make sure you want to be represented on the site. If you use a form letter, at
least make it sound warm and personal and not like Spam.
I don’t advise you to get involved in a link
exchange program because you have absolutely no control over what appears on
your site or where your ad appears. In addition, I have found they really don’t
work all that well. Moreover, lots of banners on your site doesn’t look good.
One of two are okay if they actually work for you. But you want to keep people
on your site. You don’t want them wandering off.
Back to ContentIn the beginning of this article I
told you that content is king. This is quite true. You can sound quite dumb if
you have a lot of errors in grammar and spelling. But worse yet, if your
content is not professionally written, people don’t consider you a professional.
And that’s about the worst thing that can happen to a person doing business on
the Internet or in a Brick and Mortar store.
So don’t cut costs on content. Cut
costs on design or Web hosting or just about anything else. But let your
visitors know they’re dealing with a classy business; that they’re visiting a
site that’s been prepared by a professional who knows how to use words to sell.
So there you have some tips on how
to make your Web site produce revenue for you. If you apply these ideas, I can
safely say you’ll be successful --- that is if you have a really good product
or service. Nothing can sell a bad product or unwanted service.
Put these ideas to work for you
today and see if it doesn’t increase your business!
Susanna K. Hutcheson is a professional advertising and direct mail copywriter. She was the first copywriter to utilize the Internet as a place to market this type of service. Susanna has clients all over the world. She writes everything from Web site content to direct mail and radio spots. Visit her Web site at http://www.powerwriting.com. Her email address is powerwriter@powerwriting.com.
Telephone: 316-665-7626.
© Copyright 2006 by Susanna K. Hutcheson and Power Communications LLC. Any
republication in any manner is prohibited without the consent of
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